1
Your Protection
Should a major fault be identified within 30 days of purchase, we offer the following:
- Full refund of the purchase price, including deposit (subject to any applicable deductions outlined under Section 2 : Fair Usage Adjustments).
- Refund processing within 28 working days (after inspection).
2
Fair Usage Adjustments
To maintain fairness for all parties, the following deductions may apply:
Mileage Compensation
50p per mile driven
Warranty Reimbursement
Full retail value for any complimentary warranty coverage provided.
Change of Ownership
£100 ownership transfer charge
3
Vehicle Return & Delivery Responsibility
If the customer is returning the car for any reasons, it is the customer’s responsibility to return the vehicle to the garage premises at the following address:
Car Lane Motors
Unit 7, Stargate Business Centre
Ampthill Road
Bedford, MK42 9HB
4
Vehicle Inspection Process
All returned vehicles undergo our comprehensive inspection to verify:
-
Original condition is maintained with no new damages.
-
Mileage corresponds with service documentation.
-
All original components and documentation are present.
Inspection will be completed within 5 working days.
5
Claims Procedure
Notification must be made within 24 hours of fault discovery.
The vehicle must be returned with all associated items, including:
All sets of keys
V5C Document
Service History
Original Accessories
6
Refund Processing
Upon completion of the inspection and confirmation of eligibility:
The refund will be processed within 28 working days (after inspection).
Refunds will include the full purchase price and deposit, subject to any applicable deductions outlined under Section 2 (Fair Usage Adjustments).